CustomEssay Review

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Updated on 22/10/2020

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Top Rated Services in 2021

  • Great online reputation
  • Student-friendly prices
  • Delivery ahead of the deadline

Starting from
9$ per page

  • Discounts for newbies and regular customers
  • Fully legit service
  • Top-notch delivered papers

Starting from
11.5$ per page

  • Fast delivery
  • Ideally-completed papers
  • Loyal price policy

Starting from
7$ per page


CustomEssay Review

Description: defines an essay as any form of short nonfiction prose with either an analytical, interpretative or descriptive focus about a particular topic.

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Owned by Not Given
Years in operation 15
Minimal price per page Bid
Deadline 3 hours
Revision policy No
Refund policy No


  • Direct communication with the writer


  • Complicated system of refunds and revisions
  • Unqualified writer
  • The website is not user-friendly

First Impression

Customessay is a website, which, despite its name and the main page, offers various writing services to high school, college, university, and PhD students. At first, I wasn’t sure how to approach this company since I could not understand how it positions itself.

This is due to the lack of information on the main page, all it says is that it’s a professional custom writing service, and then there’s a list of essay types they presumably offer help with. There are only a few buttons you can click on, and no tabs I am used to. The site seemed unfinished to me, a work in progress. Is CustomEssay legit? Let’s find out.


Most of the information you can get is from the order form directly, and even that lacks some crucial data every customer seeks to learn before ordering. Take deadlines. It’s unclear what the options are here, and you can’t find an answer on your own by simply browsing the site.

And there’s a handful of CustomEssay reviews, and none of them will have the answer. I’m sorry to say, but neither will my review be helpful in this regard.

That is because you have to pick the preferred completion date in the order form calendar. If CustomEssay deems it realistic, they will accept your order and let you know. Otherwise, they may cancel it and return your money immediately. So, that seems to answer the question “Is safe?”

customessay safe?


It’s a similar situation with prices. There is no table with deadlines, academic levels, and prices for you to estimate your order cost, no price calculator. Even the order form does not show you the price right away. So, the company may be safe and reliable, but it’s extremely inconvenient, especially if you have an urgent order.

From what I was able to figure out, if you indicate at least 7 days for your paper, it will cost around $13, and the price will naturally increase as the deadline grows shorter. So, an urgent paper written within 8 hours may cost you up  to $40 per page. Once again, these are just some approximate figures, and prices are determined for each specific order based on the subject, deadline, volume, and available writers.

Types of Papers

As I mentioned before, it may seem like you can only order essays on this site, as the main page focuses on argumentative, expository, evaluation, compare and contrast, persuasive, narrative, descriptive, analytical/critical, and reflective essays.

types of papers

However, the order form reveals other types of papers as well:

  • Term paper
  • Course work
  • Book/film report
  • Research paper
  • Thesis
  • Dissertation
  • Creative writing
  • Case study
  • Proposal
  • Personal statement
  • Resume
  • Letter
  • Review
  • Annotated bibliography
  • Other

As for the subjects, the order form lets you select one of the following, although it’s inclined that the writers can deal with other subjects as well, so you’ll have to ask about yours specifically:

  • English
  • French
  • Management
  • History
  • Psychology
  • Marketing
  • Sociology
  • Law
  • Geography
  • Philosophy
  • Political science.

Special Features

There are no special features visible, so I’ll have to leave this section of my CustomEssay review empty. Whether there are no extra services or they were not listed, I consider it another drawback of the site.  

Customer Care

I see no way how one could use this service without ever contacting customer support, so I consider the work of this department a major constituent to the CustomEssay rating. There’s an email, a phone number you can presumably call, and a live chat. Before you can start chatting, you will have to provide your name and email or sign in with Facebook.

I’d prefer to be able to ask questions without doing this, of course, but that wasn’t an option. Considering the lack of information on the site, at least customer support operates well. They weren’t able to answer all of my questions since they probably rely on pretty much the same information I have. So it would really be easier for everyone if the site offered more answers.

Quality of Service

Is CustomEssay reliable? I would not call the service that, and you can see why. It’s really difficult to rely on such an empty site that doesn’t even have proper terms of use.

The page contains only some general rules and does not cover even half of the situations I was interested in. Judging by the fact that it was last updated a couple of years ago, I would say that the site is half-abandoned.

custom essay quality

And although the test paper I got from CustomEssay was alright, although hardly worth the money I paid for it, I wouldn’t trust this site. It is indicated that CustomEssay writers have completed over 28 thousand essays for more than 15 thousand clients, and those numbers don’t seem believable.

Not with the website that is very not user-friendly, and not with papers of mediocre quality. So, this has to be a lie, and cannot be considered trustworthy.


Is CustomEssay legit? I don't think CustomEssay is a legit service. Its Terms of Use doesn't contain any info about the company, as well as the guarantees offered to its customers.
Is CustomEssay scam? Although the service has a very poor website that was updated a couple of years ago, it is not a scam. I got my paper done. It was of mediocre quality.
Is CustomEssay safe? I believe it is not safe to use the service with no particular guarantees.
Does CustomEssay work? CustomEssay really works. However, it has very tricky Terms of Use.
Is CustomEssay reliable? CustomEssay is not a reliable service. In case you face some issues with your paper, you can hardly solve them or get your money-back.


  • avatar

    Pearl says:

    I received a very low grade, the information needed for a specific instructions were given; honestly I paid way too much for a paper with "Below Expectations" results. Very discouraged not sure I would use this site again; it was a rip off. The Live chat was very helpful being this was the first time I had used a system like this. The paper did not met the expectations of my instructor;. there was lots of "which" used through out the paper and not formatted APA style; I had to reformat and indent. Must say the paper did have a good plagiarism report (very low) 2%.

  • avatar

    MichaelLawrence says:

    Though company reputation for providing quality is impeccable but the urgent works are not dealt according to the specified deadlines.

  • avatar

    Patrick Gilbert says:

    The site looks like it was created only yesterday. The order from is too complex and lengthy.


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